Your Mission

Take end-to-end ownership of our ServiceNow platform customization and ongoing improvement, with a strong focus on ITSM and ITOM. You will partner closely with IT and HR stakeholders to deliver scalable, upgrade-protected solutions that align with ServiceNow best practices—knowing when to configure vs. customize, and having the confidence and communication skills to push back when a request would create unnecessary technical debt. As a senior member of the team, you will shape how we build on ServiceNow: establishing maintainable patterns, improving automation, ensuring data quality in the CMDB, and integrating ServiceNow with other enterprise services via REST/APIs. You will help keep the platform clean, secure, and operationally reliable across environments.

What You’ll Do

Core Responsibilities
- Design, build, and maintain ServiceNow solutions across ITSM and ITOM using configuration-first, upgrade safe patterns.
- Build and improve workflows and automations (Flow Designer, approvals, routing, fulfillment, notifications) with a focus on reliability and reuse.




- Own and evolve ITOM capabilities (e.g., Discovery, Service Mapping, Event/Operations integrations) and improve the quality and usefulness of operational data.
- Advise on best practices for CMDB health and data model discipline (e.g., CSDM-aligned thinking, CI relationships, lifecycle hygiene) in collaboration with platform/process owners.
- Operate a safe delivery lifecycle across Dev/Test/Prod: versioning, controlled transports, documentation, and release readiness.
- Apply security-by-design (roles, ACLs, least privilege) and contribute to ongoing platform hygiene and governance.
- Troubleshoot complex issues across UI, scripting, integrations, performance, and data integrity; resolve quickly and implement preventive fixes.

Strategic Responsibilities
- Set and enforce development standards (scoped apps, reusable components, documentation expectations, and “don’t customize what the platform a

📌 Senior Application Developer, ServiceNow (Noida)
🏢 Open Systems
📍 Noida