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Job Category
Customer Success
Job Details

About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place Agentforce is the future of AI, and you are the future of Salesforce.

As an Engagement Delivery Director, you are a senior individual contributor and a foremost expert in delivering intended business value from the Salesforce platform. This is a fully-billable,



high-impact role deployed as a Delivery Leader to our strategic and complex customer engagements.

You will be responsible for the end-to-end success of programs, with a primary focus on maximizing platform adoption, demonstrating ROI, and mitigating revenue or license attrition risk. You will ensure that emerging capabilities, including agentic and generative AI programs, are delivered on time, within budget, and with a strict focus on quantifiable business outcomes.

You will act as the key strategic advisor and point of accountability, building trust with executive stakeholders and ensuring the customer's long-term success on the platform.

Core Responsibilities:
- Program Accountability: Assume ultimate accountability for establishing, executing and overseeing program governance to deliver strategic value-realization and recovery plans for strategic customer accounts, ensuring explicit governance frameworks for complex multi-cloud and enterprise AI implementation roadma

📌 Director, Salesforce Program Leader (Bengaluru)
🏢 salesforce
📍 Bengaluru