Position Summary

The Enterprise Tech Administrator I – End User Support is responsible for delivering high‑quality technical assistance to employees across the organization. This role ensures smooth operation of end‑user systems, resolves technical incidents, installs and configures hardware/software, and supports enterprise platforms in accordance with IT policies and service-level standards. The individual will work closely with global IT teams to enhance user experience and maintain a secure, compliant, and productive technology workplace.

Key Responsibilities

End User Support
- Provide Level 1 & Level 2 technical support for desktops, laptops, mobile devices, and peripherals.
- Troubleshoot issues related to Windows OS, macOS (optional), productivity tools, VPN, network connectivity, and enterprise applications.
- Respond to incidents and service requests via ITSM tools within defined SLAs.
- Assist users with onboarding and offboarding processes, including system setup and access provisioning.

Hardware & Software Management
- Install, configure,



and maintain end‑user devices (laptops, desktops, monitors, docking stations, etc.).
- Manage software installations, upgrades, and license compliance.
- Support imaging, deployment, and patching processes using enterprise tools (e.g., Intune, SCCM, Autopilot).

Enterprise Systems & Security
- Assist with identity and access management using Azure AD/M365 tools.
- Maintain endpoint security standards (antivirus, encryption, policy compliance).
- Support enterprise collaboration tools (Microsoft 365, Teams, Outlook, SharePoint, OneDrive).

Network & VOIP Support
- Provide basic troubleshooting for wired/wireless networks, VPN, and firewall access requests.
- Support video conferencing systems, meeting room setups, and telephony/VoIP equipment.

Documentation & Process Compliance
- Maintain accurate records of issues, inventory, and resolutions in ITSM tools.
- Create and update knowledge base articles for users and

📌 Enterprise Tech Administrator I (Hyderabad)
🏢 GHX
📍 Hyderabad