About MISUMI Americas

MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.

What’s in it for you?

The Information Technology Operations (IT Operations) team provides critical operational support for all technology systems. This team covers new IT network setup for LAN/WAN/VPC/VPN, desktop hardware configuration and roll-out, desktop software management, access control, security training, and help desk support. IT Operations collaborates closely with the Cloud Infrastructure Operations team to ensure secure access to systems for all employees.

Impact In This Role

As IT Operations Support, you will report to the IT Operations Manager.



In this entry-level position, you will serve as the first point of contact for employee and partner IT support requests. You will leverage your foundational knowledge of IAM, Network Administration, Security Event Management, and SaaS Management to triage, troubleshoot, and resolve Level 1 issues. Success in this role will be measured by ticket resolution time, customer satisfaction, and your ability to escalate complex issues effectively while contributing to knowledge base documentation and supporting cross-functional IT projects such as current employee onboarding, hardware lifecycle management, and company-wide security initiatives.

What You’ll Be Doing
- Serve as the first point of contact for employee IT support requests via ticketing system, email, phone, and in-person.
- Triage and resolve Level 1 support tickets related to hardware, software, networking, and account access issues.
- Assist with us

📌 IT Operations Support (Bengaluru)
🏢 Fictiv
📍 Bengaluru