Job Purpose
This role is responsible for translating business and product requirements into scalable cloud-native architectures, ensuring real-time performance, reliability, compliance, and cost efficiency while leading multiple AI and engineering teams building reusable PaaS capabilities rather than one-off solutions.Duties and Responsibilities
A. Platform Architecture Ownership (Primary)
• Own the reference architecture for the Voice AI platform across:
o Tenant management
o Real-time voice runtime
o AI orchestration
o Telephony abstraction
o Compliance & audit layers
• Design and evolve multi-tenant SaaS architecture with:
o Tenant isolation (config, data, runtime)
o Shared core services
o Per-tenant policy enforcement
• Ensure platform supports configuration-driven agent creation, not code-heavy customization.

B. Cloud & SaaS Engineering Leadership
• Lead cloud-native design on Azure, including:
o Kubernetes (AKS), microservices, event-driven systems
o API Gateway, WebSockets, WebRTC, NGINX
o Redis, Kafka/Event Hubs, Blob/Vector storage
• Define SaaS-grade non-functional requirements:




o Availability, scalability, latency, DR
o Tenant-level throttling and quotas
o Usage metering and billing hooks
• Drive cost-aware architecture decisions (compute, LLM usage, speech infra).
• Own environment strategy (dev / test / prod, tenant-scoped).

C. Real-Time Voice & AI Orchestration
• Ensure ultra low latency
• Architect deterministic + AI hybrid flows:
o State machines / orchestration controlling AI calls
o Guardrails around compliance-critical steps
• Design failure-resilient voice flows:
o No mid-call drops
o Graceful degradation
o Fallback logic
D. Delivery, Quality & Reliability
• Translate architecture into explicit execution plans for GB06 leads.
• Review and approve:
o Architecture diagrams
o API contracts
o Data flows
o Runtime decisions
• Own production readiness:
o Observability, metrics, alerts
o Conversation replay
o Incident response patterns
• Ensure backward

📌 National Lead (Pune)
🏢 Bajaj Finance
📍 Pune