Navan is seeking an IT Support Engineer for our Bangalore, India office. This is an on-site position requiring five days a week in the office. The primary responsibilities include providing technical support to end-users in the Bangalore office and to all Navan users globally. This fast-paced role involves a variety of tasks, from onboarding new hires and troubleshooting user issues to providing hands-on support for all IT-supported equipment and functions.

What You'll Do:
- Desktop Support: Provide onsite and remote support for all IT-related issues through ticketing system, walkups, or remote desktop tools, to diagnose and resolve hardware and software issues
- Hardware Maintenance: Install, configure, and maintain laptops, including upgrades and replacements. Troubleshoot hardware problems and coordinate repairs with vendors when necessary
- Hardware Procurement: Assist in the selection and procurement of IT equipment. Manage inventory and asset tracking
- Software Support: Install, configure, and troubleshoot SaaS applications, operating systems, and security updates.



Assist with software licensing
- User Account Management: Modify, and deactivate user accounts, email addresses, and access permissions as needed. Ensure proper access control and user authentication
- Network Connectivity: Assist users in connecting to the network, troubleshooting network issues, and configuring VPN and Wi-Fi connections
- Documentation: Maintain accurate records of support tickets/requests, resolutions, and hardware/software inventory. Create and update user guides and knowledge base articles
- IT Policies and Compliance: Enforce company IT policies and procedures, as well as compliance with relevant regulations, such as data protection and privacy laws
- Manage and lead onboarding logistics and IT training for current hires, as well as offboarding logistics for retrieving equipment
- Support local A/V Operations
- Support Company All Hands events, as well as any ad-hoc local All Ha

📌 IT Support Engineer (Delhi)
🏢 Navan
📍 Delhi