Technical Lead

Experience

10+ Years

Employment Type

Full-Time

Key Responsibilities
- Lead end-to-end ServiceNow implementation and enhancement projects.
- Design, develop, configure, and customize ServiceNow applications and modules.
- Work closely with business stakeholders to gather and analyze requirements.
- Provide technical leadership and best practices for ServiceNow development.
- Manage workflows, integrations, scripting, and platform customizations.
- Lead a team of developers and support team members.
- Ensure platform performance, security, and scalability.
- Perform code reviews and maintain development standards.
- Coordinate with cross-functional teams for project delivery.
- Troubleshoot and resolve complex technical issues.
- Support deployment activities and production releases.
- Prepare technical documentation and knowledge transfer sessions.

Required Skills & Expertise
- Strong experience in ServiceNow platform development and administration.
- Expertise in:




- ITSM
- ITOM
- CMDB
- Incident Management
- Change Management
- Service Catalog
- Flow Designer
- IntegrationHub
- Strong scripting knowledge:
- JavaScript
- Glide API
- Business Rules
- Script Includes
- Client Scripts
- UI Policies
- Experience with REST/SOAP API integrations.
- Hands-on experience in Service Portal and UI Builder.
- Good understanding of Agile/Scrum methodology.
- Strong leadership and stakeholder management skills.
- Excellent communication and problem-solving abilities.

Requirements
Requirements
- 10+ years of overall IT experience.
- Minimum 5+ years of relevant experience in ServiceNow.
- Experience in leading teams and managing client interactions.
- Ability to work independently and drive project delivery.
- Robust analytical and troubleshooting skills.

📌 Technical Lead (Coimbatore)
🏢 QBrainX India
📍 Coimbatore