Responsibilities
- Lead end-to-end redesign of HR processes across the employee lifecycle to improve efficiency, consistency, scalability, compliance, and employee experience.
- Conduct current-state assessments to identify inefficiencies, bottlenecks, duplication, rework, and service delivery gaps; design and implement future-state solutions.
- Simplify, standardize, optimize, and automate HR processes across HR Operations, Shared Services, and People Operations functions.
- Develop and maintain process architecture, including process maps, workflows, SOPs, RACI frameworks, governance models, and process documentation.
- Establish global process standards, operating procedures, controls, KPIs, and process ownership frameworks to drive consistency and operational excellence.
- Lead HR Service Delivery (HRSD) transformation initiatives, optimizing case management, self-service capabilities, service delivery models, and employee support experiences.
- Apply Lean, Six Sigma, Operational Excellence, Continuous Improvement,



or Business Process Re-engineering methodologies to deliver measurable business outcomes.
- Identify and deliver automation and digital transformation opportunities leveraging Oracle HCM, ServiceNow HRSD, and other HR technologies.
- Partner with HRIS, HRIT, COEs, People Operations, and business stakeholders to implement process enhancements and system improvements.
- Develop dashboards, reporting, and operational metrics to monitor KPIs, SLAs, cycle times, and process performance.
- Lead stakeholder alignment, governance, and change management activities to ensure successful adoption of recent processes and operating models.
- Drive sustainable improvements that reduce manual effort, operational risk, and turnaround times while improving quality and employee experience.

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Qualifications
Preferred Education
- Bachelor’s degree in Human Resources, Business Administration, Operations, or a related field

Preferred Experience
- 10–14+ years of experience

📌 Manager, Process Excellence (Bengaluru)
🏢 UL Solutions
📍 Bengaluru