Description
Job Description – Quality Analyst Purpose: The Quality Management Team (QMT) is responsible for the development (governance), implementation (execution), and management of the quality management system (QMS) and promoting a quality culture throughout the organization. The QMT oversees the responsibilities of quality monitoring, thus improving the customer experience, reducing the total cost of defects and errors, establishing quality in our products and processes, and continually seeking to improve the effectiveness of the company’s QMS. Roles & Responsibilities: Evaluates operations from a strategic level, monitoring that products and services meet quality standards. Collaborates with management and senior staff across departments and roles to establish organizational and departmental quality standards. Develops and teaches quality procedures, processes, programs, and best practices that support continuous improvement of the QMS. Ensures solid lines of communication and working relationships are always maintained across the organization,



developing trust and accountability. Conducts industry benchmarking analyses specific to quality, and recommends improvement initiatives. Periodically reports on the status of quality processes and outcomes of Root Cause Analysis to executive leadership and, when required, regulatory agencies. Analyzes existing business processes to identify impediments to quality, flow, and failure modes, collaborating to remove rework and complexity that hinder efficient and effective processes and a lack of quality. Liaises with senior leaders, business process owners, business partners, and associates, to share findings, identify business improvement activities, and develop holistic solutions that solve business problems and address root-cause findings, in the most efficient and effective way, while maintaining adequate quality. Oversees the PQG Training Program, including responsibility for developing the organization’s quality le

📌 1985306-Lead Assistant Manager (Gurugram)
🏢 EXL
📍 Gurugram