Position Overview:â¯

We are looking for a Premium Services Visa Consultant based in Bengaluru. This is an office-based role supporting corporate and individual clients with visa, passport, and travel document services. The successful candidate will provide expert guidance, manage end-to-end visa processing, prepare and validate documentation, ensure compliance with visa requirements, and deliver exceptional customer service throughout the application process. Working closely with internal teams, this role requires strong communication, attention to detail, problem-solving skills, and the ability to manage high volumes while maintaining accuracy, quality, and timely service delivery.

Responsibilities:â¯
- Provide highest level of customer service in identifying required documents, application preparation, validation, submission, pick up and return to customer, for visas, passports. and related services, ensuring accurate, efficient, and timely processingâ¯
- Provide current, accurate information to customer regarding visa and passport requirements, processing,



and delivery; assist customer in making informed decisionsâ¯
- Ensure customer has clear understanding of requirements and that all applications and documents submitted are accurate, complete, and timely Provide customer with real-time updates throughout the processâ¯
- Promote best practice, ensuring all Service Level Agreement (SLA) standards are met or exceeded; effectively handle a high volume of calls and emails in consistent, courteous, and skilled mannerâ¯
- Develop expert skill in visa and passport processing, maximizing efficiency and productivityâ¯
- Work closely with CIBT teams such as Processing, Dispatch, Liaison to ensure seamless process for every customerâ¯
- Build a dedicated and expanded customer base; educate customers about added-value products that may benefit them; demonstrate initiative in providing solutions and resolving client issuesâ¯
- Document information in CIBT secure datab

📌 Premium Services Visa Consultant (Bengaluru)
🏢 CIBT
📍 Bengaluru