Description
The Project Manager for Operations and QA Mgmt will play a pivotal role in orchestrating and aligning Quality Assurance (QA), and Operations functions within the Hapag-Lloyd Technology Center. This role ensures cohesive collaboration, technical governance, and operational excellence across delivery teams to support enterprise-scale systems and continuous improvement initiatives.
The ideal candidate brings 10+ years of experience in IT delivery and governance, with solid exposure to quality management practices, and operational reliability. The role requires the ability to bridge technical and managerial perspectives — enabling high performance, consistency, and continuous delivery across diverse technology teams.

Responsibilities
Quality Assurance Leadership
- Define and uphold quality standards, processes, and tools across projects.
- Oversee test strategies, automation maturity, and defect management practices.
- Collaborate with development teams to promote shift-left testing and continuous quality improvement.




- Track and report quality metrics and ensure audit readiness.

Operations Management
- Coordinate operational readiness, deployment, and support processes across environments.
- Ensure incident, change, and release management practices align with ITIL and Hapag-Lloyd standards.
- Work closely with SRE/Operations teams to maintain system uptime, performance, and compliance.
- Drive root cause analysis and implement preventive measures for recurring production issues.

Cross-Functional Collaboration
- Facilitate cross-functional planning sessions, retrospectives, and governance reviews.
- Ensure communication flow between teams in Chennai and global technology stakeholders.
- Support Senior Manager–IT in strategic alignment and reporting of cross-domain initiatives.

Continuous Improvement & Governance
- Establish governance models for quality checkpoints, and operational KPIs.
- Promote continuous learning, automation, and best practice adopt

📌 Project Manager-Operations and QA (Chennai)
🏢 Hapag Lloyd
📍 Chennai