As a Senior Technical Consultant, ServiceNow, you will own the end‑to‑end solution build, ensuring every deliverable meets platform standards and best practices. You will guide development activities, mentor technical consultants and junior developers, and partner with Principal consultants to refine complex solutions. Beyond core ITSM, and Service Portal, you will lead work on at least one additional product suite (ITOM, ITAM, SecOps, IRM, CSM, HRSD, SPM, or ESM) and translate intricate business needs into secure, scalable outcomes. Your deep platform expertise will influence platform‑wide implementations and drive consistent, high‑quality results across engagements.

Roles and Responsibilities
- Solution and Stakeholder Leadership
- Translate documented requirements into secure, scalable solutions that align with platform best practices and standards
- Conduct client and internal demos, clearly explaining technical approaches and outcomes
- Actively participate in Agile ceremonies (stand‑ups, sprint planning, retrospectives),



flagging technical risks during planning and helping build current skill capabilities within the team
- Hands‑On Development and Delivery Governance
- Build and extend core‑platform features, integrations, and application‑specific functionality while enforcing coding standards and comprehensive documentation
- Safeguard quality through automated/unit tests, peer reviews, and coordinated promotions across dev, test, and prod—including cutover and rollback strategies
- Own defect resolution during UAT and hyper‑care, driving timely root‑cause analysis, remediation, and continuous improvement
- Team Leadership and Mentoring
- Coach technical consultants and junior developers, providing actionable feedback and structured skills development
- Coordinate daily development tasks, remove roadblocks, and safeguard delivery timelines
- Facilitate training sessions and knowledge‑sharing forums to elevate overall technical capability
- Innovation and Cross‑P

📌 Senior Technical Consultant, ServiceNow (Gurugram)
🏢 AHEAD
📍 Gurugram