Position: L2/L3 Restaurant POS Support Engineer – Oracle Micros Simphony

Location: Chennai (Onsite/Hybrid/Remote)

Shift Timing: 2.00PM to 11.00PM IST (UK Shift)

Engagement Type: Full Time

About the Role: We are looking for a L2/L3 POS Support Engineer to support Oracle Micros Simphony across a multi-location, internationally expanding restaurant operation. This is a blended role — you will handle frontline incident triage and hardware/network troubleshooting (L2), while also owning root-cause analysis, API/integration diagnostics, and vendor coordination for payment and tax systems (L3). You will work closely with engineering leadership, external vendors (eThor, Clover, Adyen, Vertex), and non-technical restaurant operations stakeholders across US and UK/EU time zones.

What You Will Do:
- Triage and resolve L2 POS incidents: workstation reboots, peripheral failures, network connectivity issues
- Own L3 root-cause analysis for integration failures between Simphony and payment, tax, and loyalty systems
- Administer and configure Oracle Micros Simphony via EMC (menu, service charges,



workstation/terminal setup)
- Troubleshoot MICROS Workstation 6/8 hardware — thermal issues, peripheral (printer, cash drawer, card reader) connectivity
- Support payment terminal integrations (Adyen preferred) — EMV, card-present transactions, gateway connectivity
- Read and interpret API/integration logs to diagnose downstream system failures
- Coordinate and escalate with third-party vendors; track SLAs and push for timely resolution
- Support new store openings — hardware staging, network cutover, and local compliance requirements
- Produce explicit, non-technical incident summaries for restaurant managers and senior leadership

Required Skills & Experience:
- 3+ years hands-on with Oracle Micros Simphony — POS configuration, EMC administration, terminal setup
- Experience troubleshooting MICROS Workstation hardware (WS6/WS8), peripherals, and thermal/performance issues
- Solid netwo

📌 /Restaurant POS Support Engineer – Oracle Micros Simphony (Chennai)
🏢 dotSolved System
📍 Chennai