The Customer Relations Executive (Sales Support) plays a pivotal role in ensuring excellent customer service and satisfaction throughout the sales process. They assist customers in understanding products/services, resolving inquiries, and facilitating smooth transactions.
Key Responsibilities:
Customer Assistance:
- Respond promptly to customer inquiries via phone, email, or in-person.
- Provide product/service information, pricing details, and delivery timelines.
- Address customer concerns and complaints professionally and efficiently.
Sales Support:
- Assist sales representatives in generating leads, prospecting, and closing sales.
- Prepare sales quotations, proposals, and contracts as per customer requirements.
- Coordinate with internal departments to ensure timely order processing and delivery.
Relationship Management:
- Build and maintain positive relationships with customers to foster loyalty and repeat business.
- Follow up with customers post-sale to ensure satisfaction and address any issues.
- Identify opportunities for upselling or cross-selling additional products/services.
Administrative Tasks:
- Maintain accurate records of customer interactions, transactions, and inquiries using CRM software.
- Generate sales reports, performance metrics, and forecasts as needed.
- Assist in organizing sales events, promotions, and marketing campaigns.
Training and Support:
- Train new sales staff on customer service protocols, product knowledge, and sales processes.
- Provide ongoing support and guidance to sales team members as needed.
Requirements:
- Proven experience in customer service or sales support role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in CRM software and MS Office applications.
- Ability to multitask and prioritize in a fast-paced workplace.