Job Description:

Key Responsibilities

Application Monitoring & Performance Management
- Lead continuous monitoring and advanced diagnostics of N4 TOS performance, integrations, logs, and system behaviour across Production, DR, Test, and Dev environments.
- Identify application bottlenecks, configuration gaps, and operational risks before they impact terminal performance.
- Perform periodical health checks, assessment and optimization N4 TOS software for better performance
- Recommend and implement performance improvement actions.

Advanced Troubleshooting & Incident Management
- Serve as the senior escalation point for complex N4 TOS application incidents.
- Troubleshoot and resolve high-severity issues involving application configuration, jobs, transactions, workflows, and integrations.
- Perform root cause analysis on critical issues and repeated incidents, implement controls to prevent them.
- Participate in 24×7 standby rotation for P1s and major incident response.

Customer Consulting & Best-Practice Guidance




- Provide expert consulting to customers regarding N4 TOS functionality, configuration, operational workflows, and integrations.
- Conduct configuration reviews, SOP validation, operational health checks, and upgrade-readiness assessments.
- Lead customer discussions, explain root causes, and drive alignment on corrective and preventive actions.
- Monthly operational inputs to periodical service review connects with customer

Configuration Management & Operational Support
- Review, validate, and optimize customer software setups to align with Kaleris standards.
- Support controlled changes, deployments, extensions, and application parameter updates.
- Collaborate with DB, Infra, EDI, and Support teams to resolve cross-functional issues.

Continuous Improvement & Knowledge Leadership
- Document issue patterns, SOPs, troubleshooting guides, and best practices.
- Mentor junior engineers and apprentices, enabling skill uplift across teams.
- Contribute to au

📌 Senior Application Engineer (Chennai)
🏢 Kaleris
📍 Chennai