Description
As an Advanced Associate, Test Center Support, Channel Quality, you will play a critical role in ensuring a secure, compliant, and high‑quality testing experience across Pearson VUE’s test center network. You will work closely with internal teams and test center partners to monitor performance, drive continuous improvement, and support operational excellence.
The Advanced Associate works closely with internal stakeholders including Channel Care, Program Coordinators, Channel Sales, and Test Center personnel, managing assigned channel quality activities to ensure consistently high standards of internal and external customer service.
This position requires the individual to be based within commuting distance of the Pearson Skilled Assessments Noida office. The role is fully office‑based and involves variable shift start times to support Pearson VUE’s operations across SAARC and EMEA time zones.

Quality, Compliance & Risk Management
- Monitor test centers to ensure adherence to Pearson VUE quality, security, and compliance standards.
- Review/Conduct audit(s)



and create, manage, and track cases/documentation within defined SLAs based on the audit outcomes.
- Identify root causes of non‑compliance and work with test centers to implement and track corrective actions to closure.
- Process new test center applications by performing due-diligence checks and ongoing changes with strong due diligence.
- Act as an escalation point for quality and security issues, partnering with Global Security and other stakeholders as required.
- Work closely with internal teams to ensure a seamless test center experience.

Performance Improvement & Operational Excellence
- Analyze quality trends and performance data to proactively identify underperforming sites and emerging risks.
- Deliver refresher training and targeted guidance to test centers requiring improvement, documenting progress and outcomes.
- Maintain accurate records, trackers, and reports to support audits,

📌 Advanced Associate, Test Center Support (Noida)
🏢 Pearson
📍 Noida