Key Responsibilities:

1. Technical
Support: Provide first-level support for hardware and software issues,
assisting users with troubleshooting and problem resolution.

2. System
Maintenance: Assist in the installation, configuration, and maintenance of
computer systems and peripherals.

3. User
Management: Help manage user accounts, permissions, and access controls in
various systems.

4. Documentation:
Maintain accurate records of IT inventory, software licenses, and user
documentation.

5. Training:
Assist in training staff on new software and technologies, ensuring they have
the necessary skills to use IT resources effectively.

6. Network
Support: Support network maintenance and troubleshooting, including
connectivity issues and basic network configurations.

7. Backup
and Recovery: Help with data backup processes and recovery procedures to ensure
data integrity.

Security Compliance: Assist in implementing




security protocols and monitoring systems for compliance with policies.

Requirements
Qualifications:

Education: Bachelor's degree in Computer
Science, Information Technology, or a related field is preferred; relevant
certifications can be beneficial.

Experience: 3-5 years’ experience in IT
support or a related role.

Skills: Strong problem-solving skills, good
communication abilities, and a basic understanding of computer systems and
networks.

Preferred Skills:

Familiarity with operating systems (Windows,
macOS, Linux) and common software applications.

Basic knowledge of networking concepts and
troubleshooting.

Customer service experience is a plus.

Work Workplace:

Typically a fulltime role in an office
setting, with potential for remote support.

May require occasional afterhours work to
address urgent technical issues.

📌 IT Network Services Assistant (Ernakulam)
🏢 FINOVEST GROUP
📍 Ernakulam