Job Description:

Job Title: IT Support Executive
Department: Information Technology (IT)
Position Level: Junior Level (Permanent / Full-Time)
Location: Nandasan, Mehsana, Gujarat
Qualification: Diploma in Hardware & Networking or relevant degree
Experience: 5 to 7 Years

POSITION PURPOSE
The IT Support Executive is responsible for managing day-to-day End-User Support (EUS) operations and
resolving routine IT service calls at our plant location. The primary objective is to maximize infrastructure
uptime and ensure that users across all administrative and production blocks receive technical assistance
within a minimal timeframe.

DETAILED KEY RESPONSIBILITIES
1. End-User Support (EUS) & Hardware Maintenance
• Provide robust, multi-tier technical support for end-user computer hardware including corporate desktops,
laptops, multi-function printers, scanners, and standard peripherals.
• Perform complete in office assistance during the lifecycle management of end-user assets—including
deploying, testing, configuring, upgrading, and dismantling systems.




• Configure and troubleshoot corporate communication assets, including landline telephone setups, VoIP
devices, and employee cellular devices.
2. Operating Systems & Software Deployment
• Handle end-to-end clean installations, migrations, and patch configurations for Windows operating
systems (Windows 7, Windows 10, and Windows 11).
• Deploy, optimize, and resolve issues related to core business applications and office suites, specifically
Microsoft Office/Office 365 applications.

• Manage endpoint security systems by installing, updating, and troubleshooting corporate anti-virus
applications to mitigate security risks.
3. Passive Networking & Infrastructure Operations
• Diagnose and efficiently resolve critical network-level bottlenecks including Local Area Network (LAN)
disconnection issues, network access permission faults, internet downtime, and internal mail flow
disruptions.
• Demonstrate practical execution skills in

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