Opportunity Overview:

We are seeking an Information System Specialist to join our IT team. In this role, you will be part of the day-to-day frontline that provides, supports and maintains the availability of services and infrastructure within the company’s corporate workplace. You are responsible for learning, maintaining, and documenting information pertaining to systems, software, applications, and processes used across the organization. All internal support requests are your responsibility to respond to or escalate to Systems Administrators, as necessary.

What you’ll do:
- Work within company’s established standards, procedures and guidelines in delivering service to staff
- Fulfill service requests in a highly customer-service oriented manner
- Monitor, respond to, and escalate service issues in a timely manner
- Follow proper ticketing procedures and best practices
- Improve existing and develop new documentation for systems and services
- Participate in training to develop and maintain knowledge in existing and new technologies




- Assist with inventory management and asset tracking
- Support Systems Administrators with day-to-day activities and projects
- Work with Project Managers to provide technical knowledge and assistance
- Provide assistance in onboarding new employees
- Work cross functionally with all departments to assist with IT issues as well as build out systems functionality
- Partner closely with the IT team to help in migration from Microsoft to Google suite.
- Communicate complex technical solutions to all levels of management
- Process onboarding and offboarding of users to various systems, streamlining and documenting existing workflows.

ISMS Roles and Responsibilities:
- Fair understanding of Information Security practices.
- Align to the organization policies and procedures.
- Ensure to get updated with ISMS roles as assigned by the department/process heads.

Required Qualifications:
- Minimum of 3-5 years Mac & PC desktop support exper

📌 Information System Specialist II (Hyderabad)
🏢 Cohere Health
📍 Hyderabad