Position: Business Analyst
Location: Mumbai, Bandra, Bkc
Working Hours: 11:00 AM to 7:00 PM/9:30 PM with sufficient time for handoff b/w India and US teams
Week Off: Saturday and Sunday
Industry: Pharma Industry
Payroll: Talisman HR Solutions Pvt Ltd
Main Purpose of Role:
This Business Analyst role is designed for a candidate with experience in Salesforce, .NET/Java based application, SQL reporting and software product development with a focus on product support and business analysis. The candidate will assist in maintenance tasks to support multiple global systems applications for the service user community. The role will assist with various project related tasks and needs good organizational and presentation skills. The position offers solid learning opportunities and exposure to enterprise data and reporting standards.
Main Responsibilities:
Business Analysis & Data Insights
- Partner with business stakeholders to understand reporting requirements and translate them into clear visual insights
- Gather, analyze,
and document business requirements from stakeholders and translate them into functional/technical specifications
- Use SQL queries to extract, validate, and analyze data, support business decisions, audits, and issue resolution
- Support continuous improvement initiatives by identifying trends and opportunities through data analysis
Data Operations, Issue Resolution & Customer Support
- Investigate data discrepancies and system issues, performing root cause analysis and recommending corrective actions
- Provide customer and end-user support, addressing inquiries, troubleshooting issues, and ensuring timely resolution
- Collaborate with cross-functional teams (IT, QA, compliance, business users) to ensure alignment between business needs and system capabilities
- Document report logic, data definitions, and data sources following Abbott documentation standards
Validation & Regulatory Compliance
- Ensure compliance with data governan