Location: Multiple Locations

Reporting To: Assistant Vice President - Sales

Role Summary

The Cluster Spa Manager is responsible for overseeing the operations, financial

performance, and team management of multiple ODE Spa Wellness outlets within a

designated cluster. This leadership role involves strategic planning, revenue

optimization, ensuring consistent service quality, implementing wellness standards, and

maintaining brand integrity across locations. The role demands a balance of operational

excellence, guest satisfaction, and people development.

Key Responsibilities:

1. Business & Financial Management:

a) Take complete ownership of Profit & Loss (P&L;) for all assigned outlets.

b) Analyze revenue reports, control costs, and implement strategies to increase

profitability.

c) Monitor sales performance, identify trends, and drive initiatives to achieve and

exceed revenue targets.

d) Prepare and present timely financial and operational reports to the leadership

team.

2. Operational Excellence:

a)



Oversee day-to-day functioning of each spa outlet to ensure seamless guest

experience and adherence to brand standards.

b) Ensure consistent implementation of company SOPs and wellness protocols

across all locations.

c) Conduct regular audits to assess service quality, cleanliness, hygiene, and safety

compliance.

d) Monitor stock and inventory levels, reduce wastage, and ensure timely

procurement.

3. Team Leadership & Development:

a) Lead, coach, and mentor Spa Managers and their teams to maintain high levels

of motivation and performance.

b) Identify training needs and facilitate ongoing skill enhancement programs for

spa staff.

c) Drive a culture of ownership, professionalism, and continuous improvement

across the cluster.

4. Guest Experience & Relationship Management:

a) Foster robust client relationships to enhance guest retention and satisfaction.

b) Monitor and improve Net Promoter Score (NPS) and address any service-

related esca

📌 Cluster Manager (Chennai)
🏢 Masti Health And Beauty
📍 Chennai