Description

Role Overview
You will join Exponent’s Charging Network team in a central process excellence role, owning the design, standardisation, and continuous improvement of processes across deployment, operations, and service of the charging network. You will operate at the intersection of field execution, system workflows, and network performance—ensuring consistency, scalability, and reliability of operations across all India locations. The role calls for structured thinking, operational rigour, and the ability to drive alignment across cross-functional teams while continuously improving process efficiency and network uptime.
Responsibilities
Process Design and Standardisation
- Own end-to-end process design across charging network deployment, operations, and service.
- Define explicit SOPs, workflows, and execution standards across sites and teams.
- Drive standardisation to reduce variability in field execution.
- Continuously refine processes based on on-ground feedback and performance data.

Operational Excellence and Performance Improvement




- Identify inefficiencies across deployment, uptime, service response, and issue resolution.
- Drive structured problem-solving to improve turnaround times and network reliability.
- Establish and track key operational metrics across the charging network.
- Lead initiatives to improve utilisation, uptime, and service quality.

Cross-Functional Coordination
- Work closely with deployment, service, product, and supply chain teams.
- Align processes with product design, hardware constraints, and field realities.
- Drive closure of operational gaps through structured follow-ups and escalation.
- Ensure seamless handoffs between deployment, commissioning, and service.

Field Feedback and Continuous Improvement
- Build mechanisms to capture structured feedback from field teams and service engineers.
- Translate recurring issues into process, design, or training improvements.
- Close the loop between field insights and central

📌 Manager - Charging Network Operations & Process Excellence (Bengaluru)
🏢 Exponent Energy
📍 Bengaluru