Description
Manager I, Client Service Operations
The Client Service Operations team works with all internal Kroll business units to research, curate and collect financial & business data from various internal and external sources. The team’s work involves researching & collection of financial & business data available in various publicly available sources and Kroll proprietary files and data, subsequent analysis thereof and eventually quality control of the same information.
Responsibilities:
- Lead the transition and ongoing management of invoice calculation operations into CSO, including operating model design, workflow standardization, centralized data and documentation management, scope definition, governance, and knowledge transfer.
- Own the end-to-end invoice calculation process from intake through calculation package preparation, business review, approval, and Finance handoff.
- Serve as the primary point of contact for MDs, Project Managers, and business stakeholders, managing operational governance, issue resolution, invoicing readiness, and service performance.




- Oversee daily operations, including request management, workload balancing, capacity planning, KPI attainment, backlog management, and adherence to service levels.
- Monitor workflow dependencies, approvals, input completeness, and calculation exceptions to ensure timely and accurate delivery.
- Develop and maintain operational dashboards, reporting, and performance metrics to drive visibility, decision-making, and continuous improvement.
- Build, lead, and develop a high-performing team through hiring, workforce planning, coaching, performance management, training, and succession planning.
- Establish and maintain robust controls, operating procedures, documentation standards, quality frameworks, and audit readiness requirements.
- Drive process standardization, automation, workflow optimization, UAT, and continuous improvement initiatives to improve efficiency, quality, scalability, and stakeho

📌 Manager I, Client Services Operations (Mumbai)
🏢 Kroll
📍 Mumbai