Job Description: NOC Support Engineer – CCTV

Position Title: NOC Support Engineer – CCTV

Department: Network Operations Center (NOC)

Location: Andheri

Reports To: NOC Manager / Operations Lead

1. Role Overview

The NOC Support Engineer – CCTV is responsible for monitoring, managing, and troubleshooting CCTV networks and surveillance infrastructure in real-time. The role ensures system uptime, timely incident response, proactive maintenance, and endpoint health management while coordinating with on-ground field engineers and clients to ensure service continuity.

2. Key Responsibilities

Monitoring & Surveillance
- Monitor CCTV systems, health dashboards, NVR/DVR feeds, and network alerts 24/7.
- Track status of all devices including cameras, servers, storage, and network equipment.
- Respond to system-generated alarms promptly.

Incident Management
- Diagnose and resolve first-level and second-level technical issues related to CCTV, network connectivity, NVR/DVR failures, and video retention issues.
- Escalate unresolved issues to senior engineers or field teams as per SOP.




- Log incidents in the ticketing system and ensure timely closure.

Network & CCTV System Support
- Perform health checks on CCTV endpoints, bandwidth, storage utilization, and video quality.
- Troubleshoot IP camera issues, power supply failures, PoE switch problems, and configuration errors.
- Assist with firmware updates, camera resets, and basic configuration tasks.

Coordination & Communication
- Coordinate with field technicians for in office support and maintenance.
- Provide detailed incident reports to management and clients.
- Ensure communication throughout the ticket lifecycle.

Documentation & Reporting
- Maintain updated asset inventory for CCTV devices.
- Prepare daily/weekly system performance and downtime reports.
- Update knowledge base articles and troubleshooting guides.

Compliance & SOP Adherence
- Follow SLA, escalation matrix, and NOC operational guidelines.
- Ensure CC

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