Job Description
Job description (CRM / Financial Force-Certinia)

Salesforce Level 2/Level 3 Product Support Analyst

The individual in this role will be responsible for providing advanced technical support for Salesforce applications, handling complex issues that require in-depth knowledge of system architecture, configurations, and integrations. As part of the Level 3 support team, the person will collaborate closely with both technical teams and business users to ensure the stability and performance of these systems.

Service Delivery
Troubleshooting and resolving advanced technical issues related to Salesforce applications, including complex configurations.
Analyzing and diagnosing root causes for issues escalated from Level 1 and Level 2 support teams, implementing long-term solutions to prevent recurrence.
Handling system configurations, upgrades, and patches to ensure seamless operations.
Managing integrations between Expensify, Salesforce, and other third-party systems, resolving related technical challenges.
Responsibilities




Act as the subject matter expert for Salesforce, providing deep technical expertise and guidance for problem resolution.
Collaborate with development, infrastructure, and database teams to address system issues, integrations, and configurations.
Implement system enhancements, upgrades, patches, and fixes based on vendor guidelines, ensuring minimal disruption to business operations.
Maintain and improve security configurations within Salesforce, ensuring compliance with security protocols and best practices.
Conduct root cause analysis on critical incidents, developing preventive measures and optimizing system stability.
Assist in data migration tasks and troubleshoot issues related to data integrity, reports, and queries.
Providing guidance to Level 1 and Level 2 support teams for improved issue resolution efficiency.

Qualifications
Experience: 4+ years of experience in Level 2 or Level 3 technical support, with a solid focus on Sale

📌 Salesforce Developer II (Chennai)
🏢 Astreya
📍 Chennai