Key Result Areas
Supporting Actions
4) Key Result Areas:
Achieve Revenue Targets
- Generate Revenue for EDME & achieve assigned OD targets by Maintaining penetration, current channel acquisition, increasing Average Ticket Size and renewal retention targets
- Call periodic meetings with the dealerships (Dealer Principle/ Insurance/sales/workshop Teams) and insurers for critical issue resolution, engagement and review.
- Circulate and initiate dialogues around dealer performance MIS to all the dealers and sales heads for tracking regions of growth/ de-growth and partners’ profitability.
Dealership Relationship Management
- Maintain effective & value adding relationships with all stakeholders.
- Create win-win situations for all business stakeholders.
- Ensure timely MISP fees disbursement to dealer partners.
- Periodically Visit dealership sites, workshops and maintain formal as well as informal network with them.
- Resolve dealer queries, B2B partner queries and escalate issues to the Regional Head / Program Manager B2B, as & when required.
- Coordinate & maintain relations with the insurers to ensure smooth and hassle free claim settlements.
- Take feedback from the dealerships / B2B partners on the services of EDME and that of the insurance companies to ensure end customer satisfaction and consistent improvement in the services offered by EDME.
Training
- Impart trainings on Basics of Insurance, motor insurance & regulatory guidelines to dealer sales & workshops executives.
- Training on EDME customized products and their benefits to customers/dealers.
- Resolve all product & service related queries and escalate issues as & when required.
Branding & Visibility
- Maintain & Track penetration of the EDME products.
- Ensure that EDME service levels are maintained.
- solicit dealers / PARTNERs for selling insurance policies through only EDME
- Tie up with dealers for promotion of EDME products during renewal camps organized by PARTNERs