Create order forms & Proforma Invoices (PIs)
Coordinate with operations (production/dispatch) and accounts (payments)
Share regular order & dispatch updates with customers
Follow up on advance payments and outstanding collections
Confirm delivery and drive repeat orders
Track and resolve customer complaints
Requirements
2–5 years in customer service/coordination roles
Good communication (English) & basic Excel skills
Solid follow-up, accuracy, and coordination ability
Process-driven, patient, and detail-oriented
Within 45 mins commute
Female candidate preferred (returning to workforce welcomed)