Job Overview

We are looking for enthusiastic and customer-focused Customer Support Trainees to join our support team. This role is ideal for fresh graduates who want to build a career in customer service, develop communication skills, and gain hands-on experience in handling customer queries and support operations.

Key Responsibilities
- Handle customer queries via phone, email, or chat in a professional manner.
- Provide accurate information about products, services, and processes.
- Resolve customer issues and escalate complex cases when required.
- Maintain customer records and update support tickets regularly.
- Follow support guidelines, processes, and quality standards.
- Ensure high levels of customer satisfaction and service quality.
- Work closely with internal teams to resolve customer concerns.
- Learn product knowledge and customer support best practices.

Required Skills & Qualifications




- Bachelor’s degree in any discipline (freshers may apply).
- Good verbal and written communication skills.
- Basic computer knowledge and ability to use support tools.
- Customer-oriented attitude with problem-solving skills.
- Ability to work in shifts, if required.
- Willingness to learn and adapt in a fast-paced environment.

Valuable to Have
- Internship or part-time experience in customer support or service roles.
- Familiarity with CRM or ticketing tools.
- Basic knowledge of email etiquette and chat support.

What We Offer
- Structured training and on-the-job support.
- Hands-on experience in customer interaction and service operations.
- Career growth opportunities in customer support and operations.
- Supportive and team-oriented work environment.

📌 Customer Support (Visakhapatnam Urban)
🏢 Spark Nova Tech
📍 Visakhapatnam Urban