Position Title: Senior Amazon Connect Engineer
Employment Time: Full time
Timings: 8:00 am- 5:00 pm CST (US Central Time)

Location: Remote, India

About Cloudelligent

Cloudelligent is Cloud-native consultancy and AWS Advanced consulting partner We specialize in providing bespoke cloud solutions to startups and SMBs. Being a next-gen cloud service provider, Cloudelligent helps businesses to make the most out of their cloud investment. We have an international footprint with a diverse team of domain experts, and we are customer obsessed.

Job Objective
As a Senior Amazon Connect Engineer at Cloudelligent, you will design, implement, and optimize cloud-based contact center solutions using Amazon Connect and the broader AWS ecosystem. You will work closely with customers, solution architects, and cross-functional teams to deliver scalable, secure, and AI-powered customer engagement solutions.
This role requires strong expertise in Amazon Connect, AWS serverless technologies, system integrations, and contact center best practices. You will also contribute to solution design,



technical workshops, and go-to-market (GTM) initiatives while helping customers modernize their contact center environments.
Responsibilities
- Design, implement, and support enterprise-scale Amazon Connect solutions.
- Configure and customize Amazon Connect components, including Contact Flows, Queues, Routing Profiles, Quick Connects, Hours of Operation, and Agent Workspaces.
- Develop serverless applications using AWS Lambda, API Gateway, Step Functions, DynamoDB, Amazon S3, and EventBridge to extend Amazon Connect functionality.
- Integrate Amazon Connect with CRM, ERP, ServiceNow, Salesforce, Zendesk, and other enterprise platforms using REST APIs and AWS services.
- Implement conversational AI solutions using Amazon Lex and Amazon Bedrock to enhance self-service and customer experiences.
- Configure Contact Lens, call recording, transcription, analytics, and reporting capabilities.
- Troublesh

📌 Senior Amazon Connect Engineer (Bengaluru)
🏢 Cloudelligent
📍 Bengaluru