Job Purpose
“This position is open with Bajaj Finance ltd.”
• Daily Monitoring of QC & other process at LBO end.
• Disbursement processing on Finnone & SFDC for Consumer productsDuties and Responsibilities
PRINCIPAL ACCOUNTABILITIES
(Accountabilities associated with the job)
• Disbursement/Functional Accountabilities
Disbursement processing on Finnone & SFDC for Consumer products
Should be able to handle and manage partner for various process.
Utilization of HC available at Vendor to get maximum productivity.
• Additional Accountabilities
Making follow up with internal stakeholders such Sales, IT, Product for resolution of any issue faced while processing.
Responsible for maintaining accuracy for processed cases
• Preparation of daily report & circulation with stakeholders.

4. MAJOR CHALLENGES
(Challenges faced on an on-going basis in carrying out the job)
• Partner/Vendor Management
Responsible for managing all the activities at partner end alongwith process/ accuracy etc
• Volume Uncertainty:
Unexpected volume increases due to process changes, addition of new products,



Communication triggered from various department etc.
• System related Issues
Issues faced while processing cases in various systems.

5. DECISIONS
(Key decisions taken by job holder at his/her end)
• HC Utilization:
Deciding how and when to utilize the users depending on the volume of various process
• Training:
User to take decisions on training/ retraining basis the accuracy

6. INTERACTIONS
(Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job)

Internal Clients
Roles you need to interact with inside the organization to enable success in your day to day work
• Business/Product team:
For processing of cases, pendency, hold reduction etc
• IT team:
For any issues being faced, ID creations, current improvements etc
• Branch Ops:
To discuss process changes, Feedback from branch, clearance of pending cases
• PMO Team:
To work on recent system related

📌 Manager - Operations and Service (Darbhanga)
🏢 Bajaj Finance
📍 Darbhanga