Technical Expert – Content Solutions is responsible for ensuring the stability, scalability, and continuous improvement of our enterprise content ecosystem—built on a contemporary CCMS platform. Candidates with experience of Adobe Experience Manager are preferred.
Technical Expert – Content Solutions blends hands-on technical execution with architectural thinking, collaborating across content, IT, and product teams to deliver multichannel, high-quality, and secure content solutions that power KONE’s customer and employee experiences.

Key Responsibilities
Platform & Ecosystem Management:
- Continuously verify the health and performance of the content ecosystem.
- Manage and execute platform upgrade activities in collaboration with Adobe Customer Success Engineers (CSE).
- Perform daily troubleshooting related to content errors, renditions, and output generation.
- Plan and execute content migration activities, ensuring data integrity and minimal downtime.

Integration & Development:
- Develop and conceptualize integrations between the CCMS and other KONE enterprise systems.




- Work with CI/CD pipelines for deployment, configuration updates, and automated processes.
- Design, update, and maintain stylesheets using DITA Open Toolkit (DITA-OT), XSLT, and CSS.

Content Architecture & Quality:
- Apply and recommend modular authoring principles to enable structured, reusable, and channel-agnostic content.
- Ensure technical quality assurance of modular content, including validation rules, metadata, and taxonomy consistency.
- Support and optimize multichannel publishing processes.

Security & Compliance:
- Incorporate cybersecurity principles and best practices into content solution designs.
- Ensure integration and support for Single Sign-On (SSO) and secure authentication.
- Strong experience with CCMS platform management—preferably Adobe Experience Manager (AEM).
- In-depth knowledge of modular authoring principles.
- Expertise in DITA and DITA Open Toolkit configuration and

📌 Associate Expert (Chennai)
🏢 Kone
📍 Chennai