Were looking for a Junior Technical Support Executive who is confident, detail-oriented, and eager to learn. You'll play a key role in supporting our clients with product demos, technical queries, and learning resources. If you enjoy solving problems, creating helpful tutorials, and talking about software with real users, this is your space.
Key Responsibilities
1. Software Demonstrations
Conduct product demos for AEC professionals using tools such as Archicad, Solibri, Bluebeam, Plannerly, etc.
Help clients understand how to integrate these tools into their workflows
2. Technical Support
Resolve client issues using a ticket-based support portal
Respond to queries related to installation, licensing, project files, and usage
Escalate complex issues to the senior tech team when required
3. Knowledge Base & Content Creation
Create video tutorials, YouTube walkthroughs,
and how-to guides on using the software
Write helpful knowledge base articles and update FAQs for client self-service
4. Training Support
Assist in conducting training sessions and workshops
Work closely with the support and sales teams to identify commonly faced user issues
Requirements
- Bachelor's degree in Architecture, Civil Engineering, or related AEC field
- 0–2 years of experience in technical support or software training (freshers welcome if technically solid)
- Basic knowledge of one or more AEC software tools: Archicad, Revit, SketchUp, etc.
- Clear communication in English (written and spoken)
- Comfortable with screen recording and basic video editing tools
📌 Jr. Technical Executive (Mumbai)
🏢 DIMENSION PLUS
📍 Mumbai
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