About us:

DNA Growth is a leading Financial Modelling & Financial Advisory Consulting firm specializing in financial modelling and valuations. We specialise in providing expert, complete financial solutions and services to firms worldwide. DNA Growth offers the most cost-effective, resourceful, and broad-ranging financial services for businesses.

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Key Responsibilities

1. Team Supervision & Leadership
- Supervise daily operations of the call handling team, ensuring productivity and service quality.
- Allocate daily tasks and manage shift schedules to ensure adequate staffing and coverage.
- Provide ongoing coaching, mentoring, and performance support to all team members.
- Be the first point of contact for team queries and issue resolution.
- Maintain a positive, accountable, and cooperative team culture.

2. Call Quality Monitoring & Feedback
- Audit at least 3–5 calls per agent daily to ensure compliance with quality and process standards.
- Monitor live calls regularly to assess call handling quality.




- Provide constructive feedback and corrective training daily and weekly based on audit outcomes.
- Maintain audit records and track improvements over time.

3. Training & Development
- Conduct initial training for new team members and refresher training for existing staff.
- Organize knowledge-sharing sessions to address common process gaps or updates.
- Respond to team knowledge gaps proactively through targeted training and coaching.

4. Performance Monitoring & Reporting
- Track and analyze individual and team performance metrics (KPIs), including attendance, adherence, productivity, and quality.
- Prepare and share daily, weekly, and monthly performance reports with the Project Manager and leadership.
- Discuss team performance weekly with the Project Manager.
- Send advisory or warning emails to team members if required based on underperformance or repeated issues.
- Conduct monthly performance review meetings with each team member.
- Create and maintain

📌 Team Lead (Sahibzada Ajit Singh Nagar)
🏢 DNA Growth
📍 Sahibzada Ajit Singh Nagar