Key Responsibilities:
- Handle incoming calls, emails, and online inquiries for reservations and bookings.
- Provide information about availability, pricing, facilities, and services.
- Process bookings accurately using the company’s reservation system.
- Update and maintain customer records, booking details, and payment information.
- Modify or cancel reservations as requested by customers, ensuring adherence to policies.
- Work closely with other departments (e.g., front office, sales, operations) to ensure seamless service delivery.
- Resolve customer issues and complaints promptly and professionally.
- Maintain a high level of product knowledge and stay updated on promotions, policies, and services.
- Generate daily, weekly, or monthly reservation reports as required.
- Upsell services or products when appropriate to enhance customer experience.