Designation : Senior Experience Associate

Department : Retail Operations

Role Overview

The Senior Experience Associate is responsible for delivering an elevated and personalized

customer experience while ensuring excellence in day-to-day retail operations. As a senior member

of the store team, the role combines luxury selling, relationship management, operational discipline,

and team mentorship to drive performance and uphold premium brand standards.

Acting as a floor leader and brand ambassador, the role creates memorable customer interactions,

supports seamless store operations, and mentors team members to consistently deliver a refined

luxury retail experience.

Responsibilities

Elevated Customer Experience

â Deliver a personalized, warm, and premium shopping experience to every customer while

acting as a true brand ambassador representing the elegance and values of the brand.

â Provide styling consultation and expert product knowledge on silver craftsmanship,

hallmarking, purity, gemstones, and collections to guide confident purchase decisions.





â Understand customer preferences and recommend suitable jewellery pieces for

self-purchase, gifting, and special occasions through a consultative selling approach.

â Build and nurture solid customer relationships through proactive follow-ups, repeat

engagement, loyalty building, and relationship-led selling to drive repeat business.

â Manage after-sales support including polishing, repairs, exchanges, and service coordination

while resolving customer concerns and escalations professionally to ensure positive brand

sentiment.

Sales Performance

â Achieve individual and store sales targets through consultative selling while maximizing

conversion, average bill value, and units per transaction.

â Identify upselling and cross-selling opportunities across collections to enhance customer

value and overall store performance.

â Support product launches, festive sales periods, and in-store events while m

📌 Senior Executive Consultant (Bengaluru)
🏢 Kushals Retail
📍 Bengaluru