At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.
Permanent Regular
Job Description:
The Telesales Farmer – Small Accounts is responsible for managing, retaining, and growing an assigned portfolio of small business clients. Operating through outbound calling and digital channels, the Farmer builds long-term relationships, promotes benefit adoption, and drives upsell opportunities. The role is central to ensuring clients derive full value from Pluxee’s digital platform, positioning the company as a trusted partner in employee engagement.YOUR NEXT CHALLENGE
Responsibilities:
1. Portfolio Development & Relationship Building
Conduct proactive outreach to review client satisfaction, solution usage, and evolving needs.
Build rapport with HR and decision-makers to become their go-to advisor on benefit usage and platform value.
Reinforce the value of existing benefits through regular client contact and practical guidance.
2. Engagement Optimization & Education
Educate clients on employee usage behaviors and best practices to improve adoption.
Proactively support re-onboarding, feature activation, or communication initiatives.
Identify and address blockers to employee or merchant network usage.
3. Upsell & Expansion Opportunity Management
Identify upsell opportunities based on company growth, current needs, or underutilized segments (e.g., mobility, culture, well-being).
Prepare and pitch simple commercial upgrades aligned with budget and need.
Track and convert opportunities using Salesforce.
4. CRM & Insight Sharing
Maintain accurate records of client status, usage patterns, and opportunity stage in Salesforce.
Share market insights and product feedback with Sales and Product teams.
YOU ARE A MATCH IF...
Education:
Bachelor’s degree in Business, Marketing, HR, or related field.
Work Experience:
1–3 years in B2B account management, client success, or retention role
📌 Client Relationship Manager (Mumbai)
🏢 Pluxee
📍 Mumbai