Job Title: Chat Support Intern (Social Media & Customer Engagement)

Location/Mode: Remote (Work From Home)

Job Type: Full-time (Night Shift)

Experience: Freshers

Key Responsibilities:

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Monitor and respond promptly to direct messages, comments, and reviews across Instagram, Facebook, YouTube, and Google Business Profile.

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Engage with the online community in a friendly, skilled, and brand-aligned manner.

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Answer customer queries related to health, nutrition, fitness, and services using knowledge and available resources.

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Build meaningful conversations that encourage users to submit enquiry forms and become potential leads.

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Handle customer concerns efficiently and escalate complex issues to relevant internal teams.

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Maintain quick response times during the assigned shift to ensure an excellent customer experience.

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Track recurring customer questions and share insights with marketing and operations teams.

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Ensure all interactions follow the brand's tone of voice and communication guidelines.

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Support community engagement initiatives to increase customer satisfaction and brand loyalty.

Required Skills & Qualifications:

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Educational background in Nutrition, Dietetics, Health Sciences, Life Sciences, or related fields is preferred.

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Excellent written and verbal English communication skills.

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Strong interpersonal skills with a customer-centric mindset.

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Good understanding of social media platforms (Instagram, Facebook, YouTube, Google Business Profile).

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Ability to handle multiple conversations simultaneously with accuracy and professionalism.

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Strong problem-solving and organisational skills.

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Comfortable working independently in a remote environment.

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Willingness to work night shifts.

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Punctual, reliable, and committed to prompt customer interactions.

📌 Chat Support Intern (India)
🏢 VMax Wellness
📍 India