Broad Function:

We are seeking a
Production Support Engineer who will be responsible for providing technical
support to customers using Java-based applications and certain composition
engines like Quadient, OpenText, etc. Provide optimal solutions for the core
problems, code fixes, diagnose and fix operational issues.

Roles and Responsibilities:

1. Issue Resolution and SLA Adherence:

· Resolve
complex issues with minimal downtime and adherence to SLAs.

· Perform RCA
for critical failures and provide comprehensive documentation.

· Implement
failover mechanisms for high availability during outages.

2. Automation and Predictive Analysis:

· Automate
recurring tasks using Python, Bash, or other scripting tools.

· Configure
proactive monitoring and alerts to minimize manual intervention.

· Use
predictive analysis to identify and preempt potential failures.

3. Technical Expertise:

· Troubleshoot
databases (SQL/NoSQL) and optimize query performance.

· Work
extensively with Kafka for messaging and Amazon EKS for container
orchestration.

· Develop and




maintain solutions using Java and Spring Boot.

4. Collaboration and Documentation:

· Conduct
biweekly review meetings with stakeholders.

· Escalate
critical issues to Level 2 with detailed analysis and logs.

· Maintain
transparent documentation of workflows, application flows, and resolution
playbooks.

· Foster a
collaborative team environment by sharing learnings and solutions.

5. Monitoring and Alerting:

· Configure
tools like Prometheus, Grafana, or ELK for real-time system monitoring.

· Set up
proactive alert systems to address potential system issues.

· Audit
monitoring configurations to align with evolving system requirements.

6. New Feature Development and Maintenance: Collaborate with product teams to deploy new features
effectively.

Requirements
· Bachelor’s degree in computer science or related
field.

· 3+ years of experience in production support or
related roles.

· Expertise in

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