Payroll Specialist & Client Support Associate

Hyderabad / Vizag - WFO

Full Time

US Shift:- 7 PM - 4 AM IST

6+ years of experience

Position Overview

We are looking for a polished, client-ready Mid-Level Payroll
Specialist & Client Support Associate to join our outsourced payroll
operations team. This role requires both technical payroll processing expertise
across multiple platforms and the skilled communication skills to
confidently represent our team in employee-facing interactions and strategic
client meetings. The ideal candidate is equally comfortable running a full
payroll cycle and speaking articulately with a business owner alongside an Account
Executive.

Key Responsibilities

Payroll Processing

• Process accurate and timely payrolls for assigned
client accounts across Prism HCM/HR, ADP Workforce Now (WFN), and Paylocity

• Manage multi-frequency payroll schedules (weekly,
biweekly, semi-monthly, monthly) with precision

• Review and audit payroll inputs including timekeeping
data, deductions, garnishments, and special pay items





• Perform pre- and post-payroll audits to ensure accuracy
prior to transmission and funding

• Process off-cycle payrolls, corrections, and manual
check requests as needed

• Maintain organized payroll records and ensure
documentation is audit-ready at all times

Employee Communication & Support

• Serve as a responsive point of contact for employee
payroll inquiries received via email or phone

• Communicate clearly and professionally in written and
verbal English across all correspondence

• Resolve paycheck discrepancies, direct deposit issues,
tax withholding questions, and related concerns with accuracy and empathy

• Escalate complex issues appropriately while keeping
employees informed of resolution timelines

Client & Account Executive Support

• Partner with the assigned Account Executive as a
technical resource during client meetings with payroll decision-makers and
business owners

• Speak knowledgeably about

📌 Payroll Specialist (Hyderabad)
🏢 XTGLOBAL INFOTECH
📍 Hyderabad