Key Result Areas (Max 1325 Characters)
Supporting Actions (Max 1325 Characters)
Business Growth & Acquisition
- Achieve targets for new CUID creation.
- Drive new customer disbursements as per percentile role benchmarks.
- Ensure net growth and tonnage growth in line with branch plan.
Yield & Profitability Management
- Achieve onboarding yield benchmarks
- Drive optimal ticket size, renewal mix, and repeat customer engagement.
- Ensure cost-efficient branch operations.
Portfolio Quality & Risk Management
- Maintain auction-to-book ratio
- Ensure strict adherence to LTV, documentation quality, and purity testing protocols.
- Resolve spurious and bentex cases within defined timelines
Collections & Delinquency Management
- Deliver resolution for 0–30 DPD bucket.
- Monitor overdue accounts and perform timely follow-up.
- Support recovery actions as per internal guidelines.
Compliance, Audit & Governance
- Achieve audit score as defined, ensure closure of audit findings.
- Maintain zero-tolerance on operational deviations and regulatory breaches.
- Ensure accuracy in process,
record keeping, and vault management.
Customer Service & Branch Experience
- Ensure high service quality, rapid turnaround time, and seamless grievance resolution.
- Maintain branch hygiene, safety, and security standards.
People Leadership & Productivity
- Lead ABM, Gold Valuer, GLO, and CSE for daily performance.
- Conduct coaching, on-the-job training, and reviews.
- Ensure manpower productivity as per branch benchmarks
4) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For most jobs typically there could be 4- 7 key result areas)- Maximum 10 KRAs can be updated
5) Job Purpose of Direct Reports: Describe the job purpose of the direct report/s to the job (in 2-3 lines for each report)
- Assistant Branch Manager: Support branch business operations, supervise frontline staff, and drive daily productivity.
- Manager – Gold V