This role plays a pivotal part in ensuring effective coordination between our sales, logistics, and service centre departments to ensure timely processing and dispatch of inventory to our valued customers. In addition, the incumbent will be responsible for developing and implementing streamlined processes at our service centre while maintaining a sharp focus on all the operational metrics.
Roles & Responsibilities:
1.Operational Efficiency:
- Analyze existing operational processes and identify areas for improvement to enhance efficiency, reduce costs, and improve quality.
- Develop and implement standard operating procedures (SOPs) to ensure consistency and scalability across operations
- Champion Lean, Six Sigma, or similar methodologies to foster a culture of continuous improvement.
2. Facility Setup and Expansion:
- Lead the planning and execution of new facility setup projects, ensuring timely completion and adherence to budget.
- Collaborate with cross-functional teams to design operational workflows and layouts for maximum efficiency across Own and 3P Service centres.
- Oversee capacity expansion projects to meet evolving business demands and customer requirements
3. Technology Implementation and Automation :
- Evaluate, select, and implement technology solutions to streamline operations, including ERP systems, automation tools, and data analytics platforms
- Drive adoption of Industry 4.0 practices, such as IoT, predictive maintenance, and AI-driven insights, to future-proof operations.
- Work with IT/Product and external vendors to ensure smooth integration of new technologies into existing workflows.
4. Process Improvement:
- Identify inefficiencies or bottlenecks in the order management process and recommend improvements.
- Collaborate with cross-functional teams to implement process enhancements for better operational efficiency
5. Long Term Capacity Planning and Stability:
- Develop and execute a 5-year operat