Description of Duties
• Configure and develop the CLIENT’S’s Microsoft CE CRM system based on the
functional and technical tasks developed as part of an Agile Backlog process.
• Collaborate with technical leads, project managers, and other stakeholders to
ensure successful project delivery.
• Work closely with and be a member of a team led as assigned by the CLIENT’S to
implement solutions as defined.
• Support the Function Lead in the definition of functional requirements for integrating
Dynamics 365 CE with Contact Center applications, self-service portals, SAP, and
payment gateways.
• Under the direction of the Microsoft CRM CE Sr Developer / Designer:
o Ensure the seamless integration, best in class performance, and productive data
flow across systems.
o Support the development of training programs for end-users to ensure effective
use of Dynamics 365 CE solutions.
o Promote user adoption through effective change management and support.
o Provide ongoing support and optimization for Dynamics 365 CE solutions.




o Identify and implement improvements to enhance system functionality and user
experience.
o Configure Dynamics 365 CE applications to meet specific business
requirements.
o Configure Dynamics 365 Customer Service functionality including Channels,
Workstreams, Unified Routing, etc. for Omnichannel features.
o Work with technical teams to ensure customizations and integrations are aligned
with functional needs.
o Build and work with Continuous Integration and Continuous Delivery Pipelines
and operate within Application Lifecycle Management best practices, CLIENT’S
Standards, and CLIENT’S Software Development Lifecycle documentation.
MS Dynamics CRM Pool
• Develop and maintain a productive working relationship with technology staff,
business owners, project sponsors, vendors, and key clients.
• Lead and participate in project team activities for system work efforts related to
enterprise systems.
• Work independently to accomplish the tasks and duties assigned.

📌 CRM Data Migration Developer (India)
🏢 Altraize
📍 India