Description
The Sales Support Director is accountable for establishing, scaling, and governing NOV's Integrated Sales Solutions organization as a strategic capability serving NOV Business Units across quotation, order management, sales data, reporting, and related commercial support activities. The Director will implement the operating model, lead cross-functional execution, and ensure ISS becomes a trusted, high-performing partner that improves sales effectiveness, customer experience, process quality, and business insight. The ISS organization will primarily interface with business unit sales organizations.
As the organization expands in scope, capability, and headcount, this role will own the execution of a multi-year vision, transformation roadmap, governance cadence, talent strategy, and performance management framework for ISS. The successful candidate will operate as a senior leader with accountability for stakeholder alignment, organizational maturity, service excellence, continuous improvement, and scalable delivery across a global, multicultural workplace.
Responsibilities:
- Own the strategic direction, operating model, and maturity roadmap for Integrated Sales Solutions, taking the organization from start-up phase to a stable, scalable, and value-generating global capability.
- Serve as the senior ISS leader and strategic partner to Business Unit, Sales, Operations, Finance, and Order-to-Cash leadership, ensuring priorities, service levels, and outcomes are aligned to enterprise objectives.
- Define and govern the ISS service portfolio across quotation support, order management, sales data management, reporting, and future capabilities as the organization scales.
- Lead transformation and optimization initiatives that improve commercial process efficiency, data quality, customer responsiveness, and decision-making across participating Business Units.
- Establish enterprise-level governance forums, escalation paths, cadence, decision rights, and perfo
📌 Sales Support Director (Kochi)
🏢 NOV
📍 Kochi