Description:
This is a full time NOCC Engineer role. The NOCC Engineer will be responsible for monitoring and maintaining network systems, identifying and troubleshooting issues. You would be working closely with the Incident Management, IT teams and 3rd party service providers to ensure the availability of all systems & applications to our internal users & external members.
Roles and Responsibilities:
- Actively monitoring and troubleshooting incidents related to Global Network infrastructure & services ensuring optimal performance
- Act as first responders helping to organize and control incident response & troubleshoot issues
- Monitor all the Consoles and Immediate response to alerts generated from the monitoring tools, indulge in investigation
- Timely update, escalation and resolution of network tickets
- Perform daily Health Check for Network, ensuring Network Uptime and service availability as per SLA
- Liaison with different Internal and External stakeholder including customers, vendor, carrier/circuit providers etc.
- Implementation of standard network changes




- Collaborate with Lead and Specialists for implementation of Migration/Upgrade Activities.
- Engage in Commission and Decommission Network equipment, services and circuits
- Document the SOPs, KBAs, RCAs, network diagrams.
- CCNA / Equivalent certification is mandatory (within 6 months of Joining, if not certified already)

Desired Skills:
- Routing & Switching (TCP/IP, Routing protocols like OSPF & BGP, IP addressing, DDI protocols)
- Good Understanding on Cisco & Arista Routers and Switches, for gather diagnostics and do initial troubleshooting
- Understanding on Wireless Standards & Security features, for gather diagnostics and do initial troubleshooting
- Ability to do advanced routing/switching, FW troubleshooting
- Understanding of Palo Alto and/or Fortinet Operations, ability to check routing and firewall rules, ability to analyze traffic logs
- Understanding of Monitoring Tools like SolarWin

📌 Network Ops Engineer III- India (Bengaluru)
🏢 Chicago Mercantile Exchange
📍 Bengaluru