We are seeking a proactive and client-focused Account Manager to strengthen relationships with our existing customers, ensure contract renewals, and identify upsell opportunities. The role requires a balance of relationship management, consultative selling, and cross-functional collaboration to deliver value from our AI-driven solutions.
Key Responsibilities
Client Relationship & Retention
â Act as the primary point of contact for assigned clients, building trust and long-term partnerships.
â Ensure client satisfaction, leading to smooth renewals and reduced churn.
â Conduct regular business reviews (QBRs/MBRs) with clients to showcase ROI and success stories.
Upsell & Expansion
â Identify opportunities to upsell current AI modules, features, and complementary solutions.
â Collaborate with pre-sales and product teams to design proposals tailored to client needs.
â Meet or exceed upsell and expansion revenue targets.
Client Insights & Feedback
â Collect structured client feedback and share it with R&D; and Pre-Sales to influence product roadmap.
â Track client use cases and adoption patterns to identify gaps and improvement opportunities.
â Act as the client’s advocate within the organization, ensuring their needs are prioritized.
Cross-Functional Collaboration
â Work closely with Sales, Marketing, and Delivery teams to ensure client expectations are met.
â Provide market insights and competitor intelligence gathered from client conversations.
â Support pre-sales in preparing case studies, references, and success stories.
Value-Added Tasks
â Build client success playbooks for repeatable engagement and retention strategies.
â Develop industry-specific account growth strategies (AI adoption in BFSI, Healthcare, Manufacturing, etc.).
â Track renewal risk signals (low usage, unresolved tickets, delayed payments) and implement retention measures.
â Support thought-leadership initiatives by engaging clients in webinars, case