Customer Success & Support Specialist
Product : NeIO Assistant – AI Meeting Intelligence Platform
Location: Delhi | Remote | Hybrid (Adaptable)
Experience Level: 3–5 Years
Employment Type: Full-time
About NeIO Assistant
NeIO Assistant is an enterprise-grade AI meeting intelligence platform designed to transform how organizations capture, understand, and act on meeting insights. We're building the future of enterprise productivity, and we're looking for customer-focused professionals to help our clients succeed.
Role Overview
This is a hybrid, high-impact role that sits at the intersection of customer support, customer success, and early-stage prospects reachout. You will own the complete customer journey—from initial prospect engagement through onboarding, support, and ongoing value realization.
What makes this role unique: You'll work directly with our Product Leadership team, gaining deep expertise in NeIO Assistant while managing customer relationships independently. This is an ideal role for someone who thrives on customer interaction, enjoys solving problems,
and wants to grow into a strategic customer leadership position.
Key Responsibilities
1. Customer Support & Operational Excellence
- Serve as the first point of contact for customer inquiries, issues, and technical concerns
- Troubleshoot and resolve product-related problems across onboarding, usage, and platform integrations
- Coordinate with technical and product teams to escalate and resolve complex issues
- Maintain SLA commitments and consistently deliver industry-leading response and resolution times
- Track and resolve customer issues in our ticketing system with clear communication and follow-up
2. Customer Success & Product Adoption
- Lead comprehensive onboarding programs to ensure customers quickly understand platform capabilities
- Drive product adoption by educating users on key features
- Conduct regular business reviews and check-ins to ensure customers are realizing ROI
- Proactively ide