Role Overview

The Retail Operations will be responsible for driving the end-to-end operations of all company-owned and franchise ice-cream Frachise across regions. The role will ensure operational excellence, brand consistency, customer experience enhancement, sales growth, digital transformation of store operations, and smooth coordination between corporate and store-level teams. This role demands strong experience in food retail, multi-store management, and people leadership.

Key Responsibilities

1. Store Operations Management
- Oversee day-to-day functioning of all Stores (company-owned + franchise).
- Ensure adherence to SOPs, hygiene standards, store checklists, and brand guidelines.
- Implement operational improvements to increase efficiency and customer satisfaction.
- Drive store-level KPIs: sales, footfall, conversion, average bill value, wastage control, manpower efficiency.

2. Team Management
- Manage store managers, area managers, and front-line staff.
- Ensure manpower planning, training, onboarding, performance management, and retention.




- Regularly conduct performance reviews of area/store teams.

3. P&L; Ownership
- Drive revenue & profitability of all Stores
- Monitor sales trends, costs, and margins.
- Implement measures to reduce operational expenses and improve unit economics.

4. Expansion & New Store Rollouts
- Identify recent locations in collaboration with business development teams.
- Lead the end-to-end setup of new stores: layouts, equipment installation, manpower hiring, licensing, and launch readiness.

5. Quality, Compliance & Audit
- Ensure compliance with FSSAI, safety norms, and brand standards.
- Conduct periodic audits for quality, service, delivery, and food safety.
- Address customer escalations and operational issues with quick resolution.

6. Digitalisation & Technology Enablement
- Drive digital adoption across all Stores (POS, billing systems, inventory tools, CRM, loyalty programs).
- Implement digital dashboards for real-ti

📌 Head – Retail Operations (Bengaluru)
🏢 XpertReach
📍 Bengaluru