Job Description:
Job Description

Role: Service Delivery Manager – ERP Operations

Description: As a Service Delivery Manager for ERP Operations, you will oversee and optimize the delivery of SAP Basis administration, infrastructure management, SAP Role and User Management, Audit, and Governance services. This role ensures high availability, robust security, strict compliance, and productive access management across our entire SAP landscape, contributing to the overall integrity, performance, and effectiveness of our IT operations.

Job Responsibilities:
- Manage the end-to-end service delivery lifecycle for SAP Basis operations, SAP Role/User Management, Audit, and Governance, ensuring strict adherence to SLAs.
- Lead and mentor a team of SAP Basis administrators and security/access management specialists, fostering a culture of continuous improvement and technical excellence.
- Develop, implement, and maintain SAP Basis and access control policies, procedures, and standards in line with industry best practices, company regulations, and regulatory requirements (SOX, GDPR,



Airbus Concepts and Guidelines).
- Orchestrating comprehensive SAP landscape operations, specializing in system maintenance, performance optimization, and secure user provisioning management.
- Manage regular SAP security audits, OS/DB/Basis vulnerability assessments, and compliance checks, identifying and mitigating risks effectively.
- Drive the continuous improvement of SAP Basis and security tools, supporting automation initiatives for system monitoring, backup operations, access management, and audit activities.
- Collaborate with internal stakeholders (e.g., Infrastructure teams, IT Security, Internal Audit, Business Units) to understand system performance and security requirements, address concerns, and ensure alignment of services.
- Act as a subject matter expert for SAP Basis architecture, security, and governance, providing strategic guidance and support to project teams and operational

📌 Service Delivery Manager – ERP Operations (Bengaluru)
🏢 Airbus
📍 Bengaluru