Job Purpose
“This position is open with Bajaj Finance ltd.”
To deliver a superior & seamless consumer experience on the digital assets of the company.

With increasing focus of being a digital-first company, building a rich user experience & customer lifetime value on our digital assets is of utmost importance to us. There is an prospect to better serve consumers’ need by creating a comprehensive digital experience to deliver accelerated growth.Duties and Responsibilities
PRINCIPAL ACCOUNTABILITIES
(Accountabilities associated with the job)

PROJECT MANAGEMENT

• Deliver an engaging and friction-less customer-focused digital experience across company assets like website, customer service portal and various touchpoints.

• Assess the company’s digital assets on a daily basis to identify, consolidate and report customer experience concerns.

• Analyse, and synthesize this data to measure and validate the performance of digital experiences primarily for customer journeys.





• Raise user stories and work along with functional units within marketing and business team to timely deliver the revised journeys.

• Work with the product design team to develop and deliver the new customer journeys

• Own and deliver the KPIs for a zero-error environment and high NPS.

• Continuously assess competitor scans and market landscape to generate most up-to-date insights, findings and the best digital consumer experience practices across platforms.

• Champion 2 big consumer experience initiatives in a year to create amazing customer experiences across the entire digital customer journey.

4. MAJOR CHALLENGES
(Challenges faced on an on-going basis in carrying out the job)

Running a comprehensive project involving multiple stakeholders from within marketing teams like performance marketing, technology, QA, analytics, to centre of excellence units sitting within businesses.

Building a customer-in POV along with delivery the busines objectives.

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5. DECISIONS
(Key decisions taken b

📌 Deputy Unit Manager (Pune)
🏢 Bajaj Finance
📍 Pune