Job Title: ServiceNow Lead

Key Responsibilities:
- Lead end-to-end implementation of ServiceNow modules including ITSM, ITOM, ITBM, HRSD, and custom applications.
- Collaborate with business stakeholders to gather and analyze requirements and translate them into technical solutions on the ServiceNow platform.
- Drive architectural design, governance, and best practices in ServiceNow development and administration.
- Manage and mentor a team of ServiceNow developers and administrators; conduct code reviews and ensure adherence to development standards.
- Design and develop custom workflows, integrations (REST/SOAP APIs), and UI policies using ServiceNow Studio, Flow Designer, and Scripting.
- Oversee platform performance, upgrades, and health, ensuring minimal downtime and scalability.
- Establish and enforce platform standards, security protocols, and compliance policies.
- Liaise with third-party vendors and ServiceNow partners for module upgrades and issue resolution.




- Provide guidance for platform roadmap and recommend new modules or enhancements as per evolving business needs.

Requirements
Required Skills & Qualifications:
- Deep knowledge and hands-on experience with ServiceNow ITSM, CMDB, Discovery, Service Catalog, HRSD, ITOM, and Performance Analytics.
- Robust experience in scripting (JavaScript, Glide API), ServiceNow Flow Designer, ACLs, UI Policies, and Business Rules.
- Experience integrating ServiceNow with third-party tools using REST, SOAP, and MID Server.
- Familiarity with Agile and DevOps methodologies.
- Experience managing a ServiceNow team or function, including mentoring junior developers.
- Excellent communication, leadership, and stakeholder management skills.
- ServiceNow Certified System Administrator and at least one Certified Implementation Specialist (ITSM, ITOM, etc.) preferred.
- ITIL v3 or v4 Foundation certification is a plus.

📌 ServiceNow Lead (Coimbatore)
🏢 QBrainX India
📍 Coimbatore